So what is the move for them?
Plex has a two-pronged VOD service. They have ad-supported “live television” and they have content to rent.
I don’t know if that’s enough to sustain them but I don’t really care. I’ve been a PlexPass owner for over ten years. I have only asked that they resolve bugs and made requests for things like proper organization of classical music (which they’ve explicitly stated they will not consider).
You do bring to light something I hadn’t considered; that they see Plex as a business model. From my perspective, I want to buy a fully developed product with the expectation of bug fixes and security patches etc over time. I genuinely can not think of a single thing the developers have added to the service that I’ve used in the past ten years.
So, what kind of business model charges money to do things that don’t have an apparent impact on the user experience?
Plex has been one of my most used applications in the past decade. However, it has its limitations and they are actively imposing more limitations on the experience in favor of “a sustainable business model”.
The issue is that their sustainable business model is interrupting the users’ sustained use of a platform they’ve already paid for. I’ve had to go through all of my devices and disable all auto-updates to ensure I do not get the “New Plex Experience”.
What we should be asking is why “selling a product” is no longer a business model.
I bought a media management and consumption platform running on my own server using my own clients. For what reason do I need a relay service to watch content in my house on my server?