Thanks! I knew there was a term, but just couldn’t conjure it.

Oh, so Hertz has gotten wise to… every online platform that exists: Outsourcing all responsibility for their user-hostile bullshit to some vague “system” that cannot be held accountable.

I’m so sorry but the advertised cost has doubled because… Computer says so! No, sir, there’s nothing I can do, sir, you see it’s the system.

And you can’t go anywhere else, because everyone else is doing it (or soon will be) too!

Of course not, the rules are for thee.