They are used due to support not quality. Companies need to be able to purchase service and support agreements and very often FOSS has none of that.

Surely we should cater to those who prioritize convenience, especially at work.

Most of the problem with regular people learning new tech, is that we (tech people, IT people, etc.) Are fucking awful at teaching people things. We throw out way too much way too quick, and the most key thing is that apparently tech people don’t know how to listen or have a conversation.

Regular people don’t hate learning tech, they hate they peolle who teach them. Be better and stop judging people, you aren’t as clever as you think.